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Defining the server URL

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Certain operations, such as running a report, require the server to make requests to itself. To make these requests, three pieces of server configuration information are required: the protocol (HTTP or HTTPS), the hostname, and the port.

The default behavior reads the protocol and port from the Apache Tomcat configuration and uses localhost as the hostname. This works in the vast majority of cases. However, if the server’s DNS or firewall settings are configured such that localhost does not correctly resolve to the server, or port redirection prevents access to the server from itself on the Tomcat port, you must define the server URL.

To define the server URL
  • Open the file <install_dir>/conf/system.properties in a text editor and edit the serverBaseURL property to remove the comment character (#) and to specify the URL to your server:​
    serverBaseURL=<protocol>://<hostname>:<port>
    For example, ​serverBaseURL=https://myserver.mydomain.com:8765
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