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Configuring system alert default levels

You can set up system-wide alerts to easily define alerts for customers. By setting the default alert threshold levels and a default cost amount, you can turn on standard and/or projected alerts in the customer form and add the appropriate email contact information.

NOTE: By default, Cloud Cruiser communicates with the SMTP server without authentication. If your SMTP server requires authentication, there are parameters in the alert_process.xml job file that you can set with the SMTP authentication information. For more information, see alert_process.xml file.

To set system-wide alert levels
  1. Go to Administration > Configuration .
  2. Click the Alerts tab if it is not already selected.
  3. Set the values in the Default Alert Percentage Level fields.
    Type in a number or use the arrow keys to set the default values for each of the three alert threshold levels. By default, these are set at 80, 100, and 120.
    NOTE: If a level is defined as 0, then it is not active.
  4. (Optional) Set a value in the Default Alert Cost Level field.
    Specifying a value in this field allows alerts to be turned on for all of your customers without having to enter specific budget information.
    If alerts are turned on for a customer, but no budget information is defined, then the system uses the amount specified in this field as the budget amount for the accounting period.
    If a default cost level is not defined and a customer does not have a budget defined for the period, there will be no alerts for that customer even if the standard or projected alerts are turned on.
  5. Click Save.
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